- Clothing, Footwear & Accessories
- Fine Jewellery
- Homewares & Furniture
- Fabrics & Trims
- Non Conformance Chargebacks
- Full List of Documents
Supplier Non Conformance Chargebacks
TFG has established a non-conformance chargeback process in an effort to recover costs incurred by our DCs due to suppliers failing to meet delivery requirements.
By following the detailed requirements outlined in our delivery conformance guideline manual, orders delivered into our DCs should flow through our Distribution Centre seamlessly and onto the selling floor in an efficient manner.
Delivery conformance reports are published to suppliers on a weekly basis. It is imperative that suppliers review these reports upon receipt and any subsequent queries are dealt with and resolved immediately to avoid negative impact on supplier scorecards.
Suppliers are required to ensure that the delivery conformance office (DeliveryConformance@tfg.co.za) is notified of any changes in contact details in order to send reports to correct recipients.
For local suppliers, charges are deducted automatically by our DCs once monthly delivery conformance reports are published to suppliers. For international suppliers, invoices (incl. invoice number) will be sent to recover cost incurred due to non-conformance by suppliers and payments can be made by either deposits into our account (details on invoice) or by issuing a credit note that allows TFG to deduct penalties from supplier payments (see Credit Note Template).
If a supplier achieves higher than 92.5% (98% for Jewellery) perfect delivery conformance for the month, charges will not apply. These tolerance levels will be reviewed on a quarterly basis.
Delivery Conformance Charges - Banking Details
Please note that TFG's preferred method of payment is a deduction from the supplier's next invoice.However, suppliers can settle charges using any of payment options below: